General Terms & Conditions

Code of Conduct

Be kind and considerate to everyone in the group at all times. Follow instructions of the facilitator/teacher.

We accept all skill levels. We aim to provide a safe haven for all participants - no judgements in this space. Our goal is to learn and have fun!

Health & Safety

Game Roost will not be liable for personal injury sustained or lost & damaged property while on the premises. Participants are responsible for their own belongings.

You agree to pay the costs and authorize Game Roost to take steps we may consider necessary to protect your child/ren’s welfare in the event of an emergency such as ambulance transportation.

It is your responsibility to advise us of any allergies your child/ren may have.

Cancellations, Rebookings & Refunds

A $150 non-refundable booking fee is required to secure your booking.

Balance is payable 1 week before the party.

No refunds for No Show.

If the booking is cancelled due to circumstances beyond our control (Force majeure), we can reschedule to a later available date or process a refund.

Clothing

Game Roost is not responsible for any damage to the participant's clothing & footwear. Please dress appropriately.

Right to refuse entry

Game Roost has the right to refuse entry or cancel or dismiss your booking if the participant:

  • Acts inappropriately, has a disruptive behaviour or creates a Health & Safety risk for self or others;
  • Fails to comply with Rules and Guidelines;
  • Behaves in an offensive, disruptive, or threatening manner to other participants and teacher/facilitator.

*Any dismissal will not be eligible for any refunds or rebooking.

Consent for video, images and email

You acknowledge and give consent that, upon entering the Game Roost shop, you and the participants you are responsible for may be photographed and/or videoed for security, safety, and promotional purposes (photos may be posted on the website or social media).

Food & drinks

Outside food, drinks, & alcohol are not allowed in the premises. If you hire the party room, you can bring your own food & drinks (no alcoholic drinks allowed).